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An error in the University Records System Access Web site network was identified and resolved Friday afternoon, after causing students problems while enrolling for spring quarter classes last week.

Some students said they were unable to log on to URSA last week to enroll in classes and plan their schedules, especially during peak hours. URSA also loaded more slowly than normal.

A configuration problem in the URSA network connection caused traffic to slow down because it took much longer for the server to connect to the network, said Karen Melick, administrative information systems director of systems and information.

Though the error had been in the system since Feb. 3, the problem was not apparent until heavy use of the system during the enrollment process, Melick said.

“It was difficult to solve because no error message was produced for us, just a system timeout,” Melick said. “We really try to keep the system stable during the enrollment period because we know how critical it is.”

Ordinarily, changes are not made to URSA during peak usage times to prevent such problems from occurring, Melick said.

URSA has been noticeably faster since Friday, said Justin Wong, first-year sociology student.

“It was really a pain last week because it took me forever to log on before, and everything was really slow to load,” Wong said. “This week, everything seems to be back to normal speed.”

Fourth-year history student Virginia Lewis said though she experienced difficulty with URSA last week, she logged on Friday evening and was successfully able to plan her classes.

Melick said students experiencing difficulties with URSA should report them to the Registrar’s office.

Compiled by Jackie Brosamer, Bruin contributor.

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